Our philosophy is simple: We say what we’re prepared to do and then we do it. We will not take an assignment without reasonable confidence that we can meet or exceed client expectations. To that end, we consider client requirements before ourselves. When quality relationships are the foundation, the outcome is usually good. Our commitment is reflected in our clients.
Franchisor Client Comments
Our franchisor clients are very special to us for a number of reasons. First, they are accomplished entrepreneurs who have made their mark with successful businesses. They have also demonstrated a characteristic often not found in entrepreneurs. Namely, they are not afraid to ask for expert advice when venturing into new territory. Our franchisor clients are our friends and these franchise client comments verify that belief. Whether a feasibility study or the entire process of franchising a business, we take pride in being chosen and trusted.
Based on my experience with different franchise consultants, the Bibby Group’s approach is unparalleled. They understand the importance of the human element in franchising, and tailor their work accordingly. There is simply nothing ‘boilerplate’ about their approach. That was truly evident when I realized that the advice we were given initially created fundamental problems in our program and finally needed a different kind of advisor. Bibby Group came in, broke down our system, identified the holes, and very effectively changed our program from the roots up. They threw out the “boiler plate” and affected a program that was ‘us’. We have a trusted friend and advisor – and we are growing our franchise network.
As franchise consultants, the Bibby Group went far beyond contractual obligations and expectations. We gained a trusted friend that continued to mentor on my company’s development through each stage from franchise start-up all the way through the sale of my entire franchise system to a major franchise holding company.
We looked into several big-name franchising companies and finally determined that they were just selling money-up-front, boiler-plate services with little or no personal involvement with their clients. Bibby Group took a very hands-on approach that resulted in a complete strategic franchise plan, an education in how to use that strategy, and coordination of legal work for top-shelf legal documents. We also ended with a much better understanding of our own business model. We’re now looking forward to taking the next steps towards franchising our business with more confidence and knowledge than apprehension.
Franchisee Client Comments
Franchise client comments from prospective franchisees are among the most satisfying because the client is often very confused by the multitude of options available. Our job is to help weed out the ridiculous, shine a light on the positives and help people gain focus and direction. We’re proud that clients’ comments reflect that effort. And we’re especially proud of the fact that, unlike brokers, we work for our clients. We don’t attempt to promote anything except a decision that is good for them.
“I struggled with the idea of buying a franchise because I didn’t know if it was right for me, let alone which one to choose. I needed a mentor focused on ‘my big picture’, not someone’s opinion about a franchise or a franchise agreement. Your ‘process’ slowed everything down so that I could get to know myself as an entrepreneur and create a logical, comfortable ‘plan’ for making decisions. In a short period of time I replaced confusion with confidence, and knew my direction. I’ll continue to reap the benefits of what I learned through this process and I’d definitely do it all over again.”
“It really was a fascinating discussion of the opportunity I was considering. Your fee may go down as one of the best investments I ever made. It’s up there with buying Dell in 1995. Anyhow I’m doing a lot of thinking this morning about my future. I’ll be calling you every month for the rest of my life if each time I can save $250K!”